Often there is a mismatch between your cloud technology partners Service Level Agreements (aka SLAs) and your requirements as an organization.  I know of vendors that set SLAs (and any associated credits you would be eligible for) based on their ability to deliver the service, in its entirety, as opposed to YOUR ability to perform critical functions after you’ve got past the login screen.   Most SLAs include something related to “system uptime”.  Vendors will often post their month-over-month performance showing 99.99X% uptime.  First off, be aware of what “uptime” means.  In some cases  it just means your ability to get to the URL/page on which you would login to their solution. The big miss though, is situations in which you can access the platform and login, but a super critical function, sometimes the primary function of the application itself, is simply not available or is so slow that it’s rendered unusable.  What happens in those situations?  This is where that quote from the ti