It continues to amaze us that statistics showing the failure rate of IT implementation projects remains consistently high.  There have been numerous studies that show the failure rate for CRM, ERP and other digital transformation initiatives.  Simply googling “ IT Project Failure Rate ”, as I did, and you’ll see numbers from reputable sources that show the 2023 trend isn’t looking good.   While a few positions/reasons are given as to why this is the case (talent, executive alignment, culture etc), we’d wager that there’s one other glaring reason why implementation projects, even those that DO make it to go-live, are still considered failures.  It has to do with the disconnect between technical requirements in the Request for Proposal (RFP) vs the business case that set the project in motion in the first place.   Typically, especially with line-of-business (LOB) applications, a need is uncovered to solve a series of latent or very overt pain.  It’s in and around this time that the busin