Last week, I presented to non-profit leaders and consultants about the importance of establishing meaningful relationships with their SaaS/Cloud technology partners. This roughly 40 minute session was also live streamed on LinkedIn, as well as recorded and posted to YouTube (shared below) for future viewing by those that weren’t able to attend. A copy of the slides was also posted to SlideShare. Many thanks to the team at TechSoup Canada (Western chapter) for the opportunity to share my background and experiences on this topic.
The session served as a chance for those embarking on a digital transformation journey, to think deeply about how to view and work with technology partners. These partners underpin an organization’s ability to be successful over the span of a multi-year subscription contract. I spent time focusing on things that strain these partnerships, signs that the relationship may be in jeopardy, and finally how to go about addressing these challenges.
With SaaS/Cloud software being so fundamental to the success of both non-profit and SMB organizations, it is essential that investing in these solutions isn’t just an investment in lines of code, but also a long term relationship with a strategic partner; one whom should be just as invested in your success as they are in theirs.
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